We take great pride in curating accessible home living solutions that fulfill your style and creative needs. We hope you enjoy your purchase and it helps you to 'Discover the love of home'.
We know that sometimes we may change our minds about a product once we’ve held it in our hands. All goods purchased from KOO Home Store come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
In addition, you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If there is an issue with an item you have purchased from KOO Home Store, you may return it to us. Upon assessment, KOO Home Store will offer a full refund or replacement if there is major problem with the item. We may offer a repair or replacement if the problem does not qualify as a major failure.
You must provide us with your proof of purchase (e.g. your KOO Home Store online tax invoice or other adequate proof of purchase when returning the item). Any refund will be provided via the same method of payment as the original purchase.
We’ve created a change of mind returns policy, in addition to your rights under the Australian Consumer Law.
Please read the following carefully to ensure you are aware of your rights under this policy and our obligations to you.
Change of Mind Returns
If you wish to return an item because you have changed your mind about your purchase, KOO Home Store will offer you a refund provided that:
- You return the item within 28 days from the purchase date. After this period you may not be entitled to a refund or exchange.
- You produce your original KOO Home Store receipt, tax invoice or other adequate proof of purchase when returning the item.
- The item has not been used or damaged in any way, including that:
- it is in the original packaging with the original accessories and instruction manuals; and - it is unopened, unused and in its original condition.
- the item is not a eGift card.
Any rights you have under this change of mind returns policy, in relation to your KOO Home Store product, are additional to your rights under the Australian Consumer Law
All change of mind refunds are issued at the discretion of KOO Home Store. We reserve the right to refuse a refund for a change of mind request if it does not comply with the above conditions.
Exchanges
Currently, we cannot offer item-for-item exchanges on purchases.
However, KOO Home Store will be happy to provide you with a full product refund on returns that meet all the necessary conditions under our returns and warranty policies. If you require extra help with a return, our Customer Care team will be happy to assist you.