Online Orders

Frequently Asked Questions

• Do I need to signup as a KOO Club member to purchase online?
• How do I login to my account section?
• Can I cancel or make changes to my online order?
• How do I redeem a Promo Code?
• Do you have a returns policy?
• Does KOO Home Store offer eGift Cards?

Online Only & Supplier Direct Orders

• What are your terms and conditions for ‘Supplier Direct’ and ‘Online Only’ orders?
• How long does delivery take for 'Supplier Direct' & 'Online Only' Orders?
• Do you offer ‘Change of Mind’ on ‘Supplier Direct’ and ‘Online Only’ orders?
• What is your consumer guarantee on ‘Supplier Direct’ and ‘Online Only’ orders?
• Privacy Policy - 'Online Only & Supplier Direct' orders